Ourisman Chrysler Dodge Jeep Ram of Bowie

Purchased 2016 Renegade 26 May '16. No spare key. Was presented with a dealer requirements form stating "perfect" - nothing due from dealer. I protested, was presented new form stating dealer owed key. Told they would find it and give me a call. Over next two weeks, no call. I called many times, never got an answer. Finally went in person. Service rep said he would order key and give me a call. A week later, still no call. I filled out the online Jeep survey sent to me following the sale and listed the details of the missing key and my efforts to get it. Suddenly got a call from sales rep to say key is on back order. Today I have received notice from Maryland Motor Vehicles Administration that my old car is no longer insured and I have to either insure it or bring plates in to de-register it. Ourisman has still not accomplished the registration transfer. I am 61 years old, have purchased many vehicles, have never had such a bad experience with a car dealer. No excuse. Buy from a more competent dealer and avoid Ourisman.