Ourisman Volkswagen Of Bethesda

I have made two online appointments with the center in Bethesda, both times for relatively simple services: mainly an oil change and low tire pressure. I also needed to have the suction pump and side mirror light bulb replaced, but was notified in advance that those parts would need to be ordered and therefore would not be ready. Both times, I made appointments a week in advance and indicated that I would wait on site for the service to be completed. The first time, when I arrived for my appointment, I was turned away at the door, having been told there was no way for my car to be serviced that day, because of the "holiday" rush. The second time, just this past week, I was told the service would take a couple of hours and was shuttled for a nearby shopping center to wait. After three hours there, I called the center for an update, was told I would be called back with an update, but was never called again. I arranged for the shuttle to pick me up and when I arrived back at the center, my car had still not been touched. I waited for two more hours, only to be told that my car would maybe be gotten to by the end of the day and that there were unfortunately no rental cars for me to use. I then left. Since then, my online service profile has been updated with false information that indicated that the service I had requested was completed even though my car was not serviced at all, perhaps to clear the center's records of any incomplete appointments.