Jones Chrysler Jeep Dodge Ram
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Customer Service Makes all the Difference
Written by 05/25/2019
onI want to take a few seconds to commend the Jones Junction Chrysler Jeep Dodge dealership. After searching the Internet for a particular color and style Jeep that was not available at another dealership, my initial excitement began when your Sales Rep, Barry Bon found the color on your huge lot in the wanted color in 3 different trims and sent me photos. I decided to com in to take a look up front and do a test drive. Traveling from a distance, when I arrived the vehicles were parked right out front of your store looking like showroom models. I didn't have to wait around. Barry had the keys in his hands and I immediately went on the test drive. Even the test drive was different than at another dealership. So I made decision to buy the model on the spot. The application and price was finalized by the Sales Mngr and Barry. I must say, that Sales Mngr who was on at that time on 5/16 was certainly a God sent. I forgot his name, but I had to shake his hand at the very end. So please find out who he was. I am grateful for him sitting at the front desk. I next met a woman. Taylor Newcomb. I thought she was a Sales Rep too but that was not the case. She broke the products down I a very clear way. I was convinced and even as I write this, I know I made the right decision about the products I purchased. Wow, what an experience. Also, I cannot leave out your Finance Director. Kim Keslo. Very professional. She stayed to the end. I guess that why they save the best for last. She solidified it all and made it happen. Thank you so much Kim. Also, I appreciate all the support and leg work Kelly bplayed in the process. Also, whoever the mechanic was who installed the parts on the Jeep, thak you, thank you, thank you.My final words. Barry and Taylor I appreciate you for your attentiveness to detail, follow through and superb service. Because of you, I believe I will always be in the Jeep family.From the 1st day to now, horns were honking and drivers looking at my Jeep. Thank you all so much for can certainly understand why great customer service makes all the difference in the world we live in today.No wonder Jones Junction is so great.The advertisements are true and the service is even better. Sincerely S.Bowden
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes