Honda of Annapolis

A few weeks ago I responded to an ad for a 2014 Honda Ridgeline. When I inquired about the car I was told they did not actually have the car, but, that it was at a dealer in Alabama and it was going to be shipped to them in a week or so. I told the dealer I was interested and asked them to keep me posted on when the car would arrive. It actually took them 2 weeks to get the car here which to me was not an issue. When the car finally arrived I was notified it was there but that they needed a day to certify it, again, not an issue. They called me that late that day to tell me the car was there but they has not had time to fully clean it up and there were a couple of issues with it, namely a cracked grill and some chips in the windshield. Again thia was not an issue as they told me they would take care of it. So I made the 60 mile drive to Annapolis to see the car and decided to buy the car. Since Ridgelines are in fairly high demand, I had been told all along that there were several other people interested in the car. It was at this point that I was told that the state of Maryland would not allow them to sell me a car that had chips in the windshield so I was told I could not buy the car that night. Again, not a problem. They said the car would be ready sometime the following Monday or Tuesday. At this point I explained to them that my mother in law had just passed away and that I could get the car either Monday morning or later on Tuesday because the viewings were Monday afternoon and the funeral was Tuesday morning. Again not a problem. As I was leaving I asked them if they needed a deposit or anything. That is when it got ugly. I was told their "corporate policy" was they would not hold a car with a deposit. At that point I told them I would pay cash for the car that night, (this was Friday night), and I would pick the car up on Monday or Tuesday. I was then reminded the state of Maryland would not allow that. I tried offering several suggestions as to how we could resolve this but was finally, in a very rude manner, that there was no way to either buy the car that night or give them a deposit. I was further told that when they called me to tell me the car was ready on Monday or Tuesday, that if anyone else came in to buy the car it would be sold to them. To be sure I heard this correctly I said, ok if you call me and tell me the car is ready and I decide to drive there to pick the car up, that while I was driving if someone else wanted the car it would be sold to them. I was absolutely stunned to hear this and said there had to be a way to work this out.. I was then told by the sales manager that I needed to leave as he had other customers to help. Every time I tell this story to my friends they are just amazed. to make things worse, I called to speak to the owner on Monday morning. Of course he was never able to come to the phone. His "assistant" called me later that day and suggested that I needed to speak to her and she would relay my concerns to the owner. She also said I would hear back from them in a day or so. That was almost 3 weeks ago. It is clear to me that the attitude I encountered with the sales manager comes right from the top. The punch line happens to be the car is still sitting there unsold as this is written.