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Bill Dodge INFINITI

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Bill Dodge INFINITI
1 Saunders Way, Westbrook, ME 04092 (map)
Today 8:00 AM - 5:00 PM
Sales Rating
5 out of 5 stars (7)
Recommend:
Yes (1) No (0)
Service Rating
3 out of 5 stars (15)
Recommend:
Yes (0) No (2)
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Dealership Service Review

4 out of 5 starsservice Rating
30K Check-up
Written by Crstal on 05/09/2022
When I called to schedule a service appointment I specifically asked how much it was going to cost. Unfortunately, the lady setting up the appointment misquoted the cost. After dropping off the call, a person from the service department did call to give me an estimate. I was not in a place financially to spend upward of $800 for the recommended 30k tune up. I had the oil change. It would be nice if someone from service called before dropping off the vehicle to go over pricing. It probably would have saved me the trip.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Jennifer B on 05/11/2022
Dealer Response
Thank you for taking the time to leave us this feedback, Crystal. We do sincerely apologize for the inconvenience. Your comments have been passed along to the scheduling manager so that we can look into this for you. We hope you have a great day!
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