Landers Chrysler Dodge Jeep Ram

Lander’s Dodge Bossier City Horrible Experience Everyone knows the process of buying or leasing a new car is no fun. Imagine spending 6 hours at a dealership, looking at and driving 1 car, buying the 1 and only car they showed to you, agreeing on a price, signing the papers, waiting for the car to be detailed, given the key’s and owner’s manual for the car, being told, ‘here it is you are all ready to go’, seeing them park the car at the door… and then being told they sold you the wrong car! I spent 6 hours at Lander’s Dodge on Saturday, January 17th, with my 72 year old mom, my 12 year old daughter and my 4 year old granddaughter. 6 HOURS!! I called ahead and spoke with Derek Thomas. He said he had a car he thought would work for us and to come in and drive it. When we arrived at the dealership the salesman walked us out to the car and went over all of the features. He said it was a Chrysler 200C with a 4 cylinder engine, sunroof, heated and vented seats and heated steering wheel, etc... and showed us how to operate everything. He gave us the keys and told us to take it for test drive. We drove the car and liked it. We sat down when we got back to the dealership and went back and forth many times on the numbers for the car until we agreed on a price and lease payments. The salesman would give us a figure, we’d counter, and he’d go back to the sales manager and bring us another figure. This happened several times, back and forth. FINALLY we all agreed on a figure. We filled out the credit application with the salesman and waited to sign the papers. When the papers were filled out and everything was ready, they called us into the finance office and we went over the paperwork and signed each of the documents. We were excited, almost done! They asked us to wait in the showroom while they had the car detailed. While we were waiting, they brought us the key and owner’s manual for the car. Finally we were told the car is detailed and ready to go. The car was pulled up to the side door for us. The next thing we knew, they were telling us that they had sold us the wrong car!! We only looked at the one car, drove that same car, and purchased that same car! We were forced to leave in the car we came in after all of that. We were exhausted, frustrated, stressed out, extremely unhappy and felt completely taken advantage of! Update... We went back to the dealership on Monday, January 19th and spoke with the General Manager and Denny Rogers the owner. We purchased the car we wanted, the one we thought we'd purchased on Saturday, for a much higher price of course. I guess we should have just walked away but, and I know this is bad, I was emotionally invested in the car and I wanted it! After driving the car for a few days I asked if they would tint the windows in the car for me. I didn't think this was much to ask after everything we'd been through but they refused. You would think that after everything they would have given me a good deal on the car I ended up getting or at the very least tinting my windows but they refused to do either. I love my car (so far) but will never again do business with Lander's Dodge and dread going in for oil changes, etc... I have to say that on Monday when we spoke with the owner and GM they were very unsympathetic. They even tried to turn it around and make it my fault saying that I should have checked the VIN numbers and that I was confused about which car I was getting because of one I had looked at a week before. I truly feel like we were taken advantage of at Lander's by the employees and the owner. I guess we will never know if they made an honest mistake or if they saw an opportunity to take advantage of a customer and took it. One final note, our original salesman was Justin and then we were switched to Mary (on Monday). I don't believe any of this was their fault and they were both awesome to deal with and made me feel like a valued customer unlike the other employees/owner at Lander's. And they wonder why car dealers have a bad reputation!