Skip to main content

Gerry Lane Buick GMC


4917 Florida Blvd, Baton Rouge, LA 70806 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Engine Service Dash Light
Written by GordonH on 02/13/2017
I brought my 2013 GMC Sierre 2500 Diesel 4X4 to Gerry Lane GMC in Baton Rouge because it had the 'Service Engine' code light on the dash. I do not like to ignore these things, and called the dealership to make an appointment to have the vehicle checked out. My appointment was made, I brought the truck in and dropped it off for service on January 31, 2017, and within a half-hour their concierge driver gave me a much-appreciated lift home. Later that day my service advisor, Kevin Dartez, called to let me know the diesel exhaust fluid heater was weak, and it would be replaced under the diesel engine warranty. Since the truck has 78,000 miles on it, I told Mr. Dartez to go ahead and have the entire drive train inspected and serviced, including front and rear axles, the transfer case, and the transmission. The DEF system was repaired, all services on the drivetrain were performed, giving me great peace of mind that everything was in proper working order and all fluids had been replaced or treated, and the truck was ready to go the next evening. I picked the truck up and had another pleasant conversation with Mr. Dartez. I find the entire staff at Gerry Lane GMC to be professional, courteous, and attentive, and I certainly plan on purchasing my next truck from this dealership.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.