Oxmoor Toyota
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Missing Car Keys
Written by 06/03/2022
onI bought Nissan Rouge 2019 from Oxmoor Toyota on 31st July 2022. The file processing and all other formalities took long time almost complete day and at the end car handover to me with single key and asked to collect remaining keys next day. When I did follow up about keys they just told me that they have only single key and if you need additional I have to visit Nissan dealership and pay for additional key. They don’t have and the owner of vehicle also doesn’t have. I am really upset and disappointed after knowing that I have to pay additional $150-$200 for additional key they can’t help me in this. It risky to travel with single key and if I lose it during trip.
They should understand that customer should get minimum at least two keys when buy car from their store and do arrangements for it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Kenny Alward on 06/06/2022
Dealer Response
I apologize for this inconvenience. Please feel free to email me so I can get further information. Once again, I am sorry that you had this experience. Best Regards, Kenny Alward - kalward@oxmoorautogroup.com
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