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Honda World

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Honda World
1 Autocenter Dr, Louisville, KY 40299 (map)
Today 9:00 AM - 6:00 PM
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Service Rating
5 out of 5 stars (70)
Recommend:
Yes (3) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
excessive charge
Written by Foad on 09/30/2020
On August 26, 2020, I referred my Honda CRV 2005 for a very little oil leakage to the louisville honda world dealer(only one or two drops on the ground). They inspected and found two spots related for leakage (valve cover gasket and power steering wheel hose)and charged me for about $530. Next day my car still had oil leakage even more and worse. Therefore, I returned my car back and this time they found another spot related to the oil pressure switch at the top of solenoid valve. Thus, they replaced and charged me again about $135. I strongly believe that leakage was related only to the solenoid valve gasket area and just sprinkled around the engine and hoses that had been found as two leakage spot because there wasn’t any change on power steering fluid reservoir level. I am completely unsatisfied with this service because they charged me unnecessarily and my experience was truly exceptional but on the negative side.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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Helen Gutierrez on 10/06/2020
Dealer Response
We appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Honda World. We would like to make this up to you, if we still can. Please reach out us at (502) 499-5040 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
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