Paul Miller Ford

Purchased a car and went thru dealership for loan. Not happy with terms or interest rate but was told if another offer came in (we were there late at night so offers would come in next day), they would let us know and papers/loan could be resigned. My husband called Finance Dept next day and was told no other offers came in. 2 weeks later, we received mail showing 2-3 other offers were received by Paul Miller with better terms and rates. Now dealing with hassle to refinance. Calls to finance dept are not being returned. Also, tried to contact service dept 4 or 5 times to set up service appt but no one answers.