Hatchett Hyundai West

Thought I would share my couple experiences with Hatchett. I have been in twice to inquire about cars. My wife and I both needed to upgrade our Vehicles. We were unsure about who was going to go "first", so we made 2 trips. We spoke to Bill Stout both times. One about a Sonata, and the other about a Sante Fe. We decided that it would make sense to do the Sante Fe first. My best friend sells cars at another dealership, so I told him what we were looking for as well. We both are looking at either new, or for something less than 10k miles. We were in and looked at a Sante Fe on the floor. It wasnt the color that we wanted, but the price was right, as it was the "Last in Stock". The wife said that she wanted to sleep on it, but was pretty sure that was it.....even though she HATES black cars....and this one was black. We inquired if they could do the same deal on a white, and that was a no-go. We literally pulled out of the parking lot, and at the light at Tyler and Central, my buddy called and they had a white one, 4800 miles and it was 4k cheaper than the one at Hatchett. We looked at it that day and drove away. She loved that it had auto start and was the feature that she was most excited about. Turns out you have to spend 100 bucks a year for that option as it is done through the Hyundai app. I was setting up through the appl, and it said that you could email buyers agreement, Drivers License....and some other documents in to get the car registered to you through the app OR go into the dealership and they could do that there. I go into the service department and stand there for an awkward amount of time while 3 guys peck away at the computer.....no customers in sight.....no hi, hello, be right with you.....nothing. Finally one of the guys says "here for service?"....turns out its the Service Manager. I thought.....great......I was planning on using them for service to keep my warranty valid. I tell him what I am trying to do, and he rudely cuts me off and says "I dont handle money". Thinking that he is mistaken about what I am trying to do, I try to re-explain myself and again, im cut off. This time with "I understand what you are trying to do....and we can't help you". I start pulling my phone out to show him on the app where it says to go into the dealership, and he persists that he can't help me. I go inside and talk to Bill. I felt bad that we used his valuable time, and didnt buy the car from him already....but sure enough....in like less than 5 minutes I was taken care of. Fast forward to today. I go in for my first service visit.....already apprehensive, i get right in and they tell me to wait in the lobby. I thought I would go ahead and walk the lot and look at what they had in Sonata's. I make my rounds and get an important phone call. I am standing just to the right of the front door of the dealership. There are several cars parked on the walk. I leaned my elbow on the bed of one of the trucks there and the panic alarm goes off. Trying to talk on the phone and hear the other party on the line I walk away and continue my conversation. I cant help but notice the salesmen whom desk are on the other side of the window laughing at the situation.....which pissed me off. Neither one of these guys made an effort to ask me if I needed any help while I peaked in the window of the 10+ cars that I looked at, but had sense enough to know I was there. So I continue my lengthily conversation and didn't even realize that I did it, but put my elbow on the same truck. One of the salesman tapped the wall of his cubical to alert the other salesman who got the laugh at me....and he got up from his desk and decided now was a good time to come talk to me. He tried to interrupt my phone conversation......twice.....to get my attention and I acknowledged that I heard him, but was busy at the moment. He went back in and sat at his desk. Now I realize that they were the ones who set off the panic alarm on the car, and I was furious. Once my phone conversation was over, I went back in and confronted him. Told him that I knew what he did, That I didn't think it was that funny. He told me that the truck I was leaning on was "Sold". If its sold and you don't want anyone to touch it, move it to the back of the lot.......not next to the front door. Overall, I think this dealership has a serious lack of professionalism.......and I will drive to the other side of town to visit the east side location. I sure wont be buying my next car from there.....ever. On the way out, Bill said "are the messing with you" and I said yea. He then replied "you cant go anywhere" to which I replied "actually, that is the point, I can go anywhere". Bill is a good guy, and have had a good experience with him. I am sold on the car, just not the other employees, or the service department.