Mel Hambelton Ford

We recently purchased a vehicle from Mel Hamilton Ford. This was my worst experience in any kind of sale/purchase. After the deal my husband had agreed to was not honored, we were bullied by the "big wig." We went back and asked for our traded in vehicle which we were told wasn't an option ---however according to the laws in Kansas this is option and we do have the right to request it. After his truck went back for an accessory, we have found four dents that were not there when we drove it off the lot. The truck has sat in our garage so we didn't do them. So tomorrow I am taking ANOTHER day off work to get it repaired somewhere. We signed up for the service plan and in order to get tires for life we HAVE to have the vehicle serviced there, however I am terrified that every time we bring it in, they will do something to mess it up. My ford expedition is needing an oil change and my husband jokingly suggested I take it to mel Hamilton. I told him absolutely no way was I going to step on their lot again. I am currently looking at other ford dealers in kansas and Oklahoma as I do need to purchase a new expedition. As an educator, I always try to find a positive in any situation, but there isn't one in this case. I have already told my entire staff that this was the worst car buying experience and that while I have a new vehicle I would not recommend mel Hamilton. Sadly, several others have had a similar experience. Overall, Having purchased vehicles from 4 different dealerships prior to this purchase, this rates as the absolute WORST EXPERIENCE. People were dishonest, unclear, and down right rude to their customer. . .whio I thought was always right.