Skip to main content

Legends Toyota


10100 Parallel Pkwy, Kansas City, KS 66109 (map)
Today 7:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

5 out of 5 starssales Rating
Customer service that exceeds expectations!
Written by TrustyChords on 07/31/2015
I was in the market for a new vehicle and I had contacted / visited a few dealerships before speaking with Casey Johnson and Charlie Ross at Legends Toyota. I had never bought a new vehicle before so I had a lot of questions. They took the time to answer every question I had and I very much appreciated it. They never pressured me and told me that when I was ready they would be there to assist me. I of course ended up buying my vehicle from here. Here were a few of the reasons I chose them over other dealerships: 1) I was asking for an aggressive out the door price, they gave me the absolute lowest price possible right away. I contacted other dealerships I had spoken to and gave them the price quote that they gave me and all the other dealerships refused to even come close. 2) Customer service, like I said above they exceeded expectations. They always answered my questions and they would even reply back to my emails at 10pm. I don't think many other dealerships would do that, to me that is going above and beyond what is expected. 3) Their staff, I mostly dealt with Casey and Charlie but everyone I had spoken with was very helpful and knowledgeable. In the end I have no regrets purchasing my vehicle from them. I will most likely be looking to replace another vehicle in a year or two with a new one and I will absolutely be buying my car from here. Thank you Casey Johnson and Charlie Ross for assisting me with my new car purchase!
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 2 comments
Sort by:
perform_auto on 08/04/2015
Dealer Response
We truly appreciate you taking the time to leave such a positive and detailed review about your experience at Legends Toyota. We make exceptional customer service a top priority, and I'm glad to hear you received nothing less. Casey and Charlie really take the time to listen to the customer, making the entire process simple and painless. Please feel free to let us know if you have any more questions or anything we can help you with. Continue enjoying your new vehicle! Best --Duce Lett, General Manager
Report
perform_auto on 08/04/2015
Dealer Response
We truly appreciate you taking the time to leave such a positive and detailed review about your experience at Legends Toyota. We make exceptional customer service a top priority, and I'm glad to hear you received nothing less. Casey and Charlie really take the time to listen to the customer, making the entire process simple and painless. Please feel free to let us know if you have any more questions or anything we can help you with. Continue enjoying your new vehicle! Best --Duce Lett, General Manager
Report