Edwards Hyundai

I started dealing with alex young on February 13th. We found a Kia Sorento that we were interested in I sent him all my income info and everything before I even met in person. I came late to take a test drive we liked it so I went and put a down payment on it. So they started the paperwork and since it just came in from a fresh trade in they had to do some work to it. Over a week won’t by and nothing had really happened then he emails me and tells me to come in and sign loan papers and talk to finance. So I drove the 80 miles to go up there and sign loan papers and when I got there found out the car wasn’t fully ready to take home. So I was irritated but was excited that we were gonna get a new car so we left. A few days later we got a call it was ready to pick up. We go 80 miles again and then when Alex gets the vehicle to the front one of the doors won’t unlock. So by this time I was frustrated and just wanted to take the car home. So we did with an arrangement that they would come bring a loaner and pick up the car and fix it. After a week I get an email that they are coming to pick up the car the next day and drop off a loaner. So we have the car for 8 full days and liked it also. So we get the loaner all goes well I have random calls from Luis in finance and talking back and forth to the finance company about my w2s and no one tells me that I need to put anyone else on the loan though so I’m like ok they are just doing a lot of information gathering. 9 days after I get the loaner I get an email from Alex my cars ready to pick up but I need to have my wife fill out an application. That’s it so I think it’s just for her to upload her income not to be added on the loan. But when she goes to upload it wants to add her to the loan and she’s currently in the process of fixing her credit so we declined. So then I start emailing Alex back and forth and end of the story I ask for my money back and that I’m coming up at 7 the next night to drop off the loaner and get my money. He never fully said he would give me the cash back but said he would take care of me... the next day I go up there and low and behold he doesn’t take care of I go up 80 miles one way in the fog and mist to deal with this to only be hit with that he had to give me a check but they weren’t able to because it was after 3pm but he knew I was going to be there at 7 so any reasonable person would have had a check ready even though I asked for cash since that’s how I paid them. But he brings in the sales manager who did a good job at defusing the situation but needless to say I left without my money the next day after phone tag a few times they sent a runner to bring me my check.... so if you want the run around and spend numerous drives up there to ultimately come away empty then I can tell you Alex young is the man to go to.... but I will never ever set foot on any Edwards dealerships ever again with how much time and money was wasted on this experience.....