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Edwards Hyundai


1029 32nd Ave, Council Bluffs, IA 51501 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Not Honoring a Deal
Written by RyanG on 10/08/2018
I went to this dealership for a test drive of a Hyundai Santa Fe that I clicked on a link on the Hyundai USA website for offering $50.00 for a test drive. I met with Alex [contact information removed] and he showed me a great vehicle. I reviewed my finances when they showed me the financing and decided to wait until a later date to possibly get a new car. I tried to redeem the $50.00 reward and Alex said his Internet Manager was out of town and would approve it when he got back. A couple weeks went by and nothing was issued to me so I texted Alex back and asked him what was up. He said he would talk with the Internet Manager and get it approved. I gave him the code again. Nothing again for weeks. I finally reached out again and asked what was up and Alex told me that they were not going to honor the gift card and that their facility did not participate in the program that Hyundai USA clearly showed they were still a part of when I looked. I called Hyundai USA customer service twice now and still have never gotten the gift card. I was told by Alex that he would be glad to take $50.00 off a vehicle purchase if I was so concerned about the $50.00. What it boils down to is that they try to get you to come in and make a sale. I didn't want to be car poor and was making a financially sound decision by refusing to buy a car at that time. Alex gave many rebuttals to get me into a car that I clearly could not afford as I reviewed my own finances and know what I can and cannot afford. What upsets me even more and is making me post this on all the review websites is that the dealership would rather have bad press than to HONOR a gift card for what I clearly signed up for per Corporate and was told the dealership would honor and they backed out of paying it completely. I still to this day have not received my $50.00 visa giftcard.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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