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Bob Brown Buick GMC

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Bob Brown Buick GMC
1405 SE Oralabor Rd, Ankeny, IA 50021 (map)
Today 8:00 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Still paying for the mistake
Written by kmad1999 on 01/14/2014
Never could come to an agreement as the only way the salesman would budge on the price was to make it look like he was negotiating by increasing the length of the note to decrease the payment amount. All you would think they would have done was check our credit but this guy was applying for loans right after he got off the phone. We ended the negotiation in less than 2 hours and as of today, we have letters from 4 different financial institutions for loan applications (denied for incomplete application information) from this dealer. Not sure how that happened as they were never authorized to apply for one.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
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bbrownbuickgmc on 01/15/2014
Dealer Response
On behalf of our team here at Bob Brown, I apologize that we were unable to negotiate a satisfactory deal with you. Thank you for letting us know about your recent troubles, though, because it allows us to improve upon our processes. I would love to speak with you to learn more about what happened. Feel free to contact me at your convenience. Matt Brown | General Manager | matt.brown@bobbrownauto.com
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