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Bob Rohrman Toyota


3900 South St, Lafayette, IN 47905 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
dismal experience
Written by willieb7 on 04/06/2015
I purchased a used pick up on 10/31/2014, the salesman said he had driven it and it rode and looked fine except for a "cracked grille". I live in Northern Wisconsin and it was delivered on 11/11/2014 at 11:30PM during a snowstorm. When we went to pick it up we had to roll it off the trailer because it wouldn't start and then I had to go back home and get jumper cables to jump start it. On the way home (one mile) it was found that the speedometer didn't work, the turn signals didn't work properly, the heater blower didn't work, the heater didn't work, the check engine light was on and the red air bag light was on. The next morning when it was light out I saw that the "cracked grille" the salesman said it had was actually a badly broken grille that was held on by two plastic ties and two small bolts. There was also crumpled up metal around the headlight from an accident that hadn't been disclosed to me. There was also a ball of wires hanging down near the back bumper and some of those have bare ends. I talked to the previous owner and she said that the speedometer didn't work when they traded it in and that they had hit a deer causing the grille and fender damage. In addition the CarFax stated that the oil had been changed on 8/14/2014 at the exact mileage that is on the odometer now. The oil is very dark and slightly degraded, this shows either the oil wasn't changed or there were miles put on it without the odometer working which would have been caused by the speedometer not working. The dealership sent me a letter saying that everything worked fine when it left there so by their logic everything went bad on the ride up here on the trailer :). They said I should have hired somebody to come and look at the truck knowing full well any inspector or any other buyer would not buy this truck at the "excellent condition" price they had on it. I talked to the sales manager and he said when used vehicles came in they went into the shop for evaluation and tickets were issued for the problems. He said when the problems were cleared up the vehicle was put on the lot. This vehicle obviously missed that process. I bought from a dealer because they are held to standards which include the fact they must disclose all obvious defects. They are not protected from this obligation by an "as is" statement. I have complained to every agency I can think of with no satisfaction. I am now waiting for a reply to my complaints to the FBI and FTC about interstate wire fraud. If nothing happens with them I will take these guys to court.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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