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Kia Store Clarksville


826 E Lewis And Clark Pkwy, Clarksville, IN 47129 (map)
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Dealership Sales Review

2.3 out of 5 starssales Rating
Kia Store(s) Louisville, KY area
Written by vanner on 03/05/2008
We bought an '05 Sedona from the Clarksville, IN store and had MAJOR troubles with the paperwork and the registration. took days to sort it out and almost cancelled the deal. Real mess, and the overall sales manager for the group was arrogant, abusive and less than any help. But that was a coiuple years ago. We're dealing with them now for an '07 Rondo and they're behaving really well. They may have learned that it wasn't just us - their reputation around here was between terrible and horrible - NO ONE wanted to ever deal with them a second time. Now, I have one HUGE rub with car dealers who throw in a sticker with drastically overpriced dealer "services" or "products" to use as as a bargaining chip to not have to barter off the Monroney Sticker, such as the "$1600 fabric/paint protection" scam, etc. I do not begrudge a dealer making the $1000 to $1500 on a car he has to make to okay the deal. Somewhere around 5% is probably okay with me. But do NOT try to scam me with two cans of Scotchguard and a coat of Turtle Wax! These dealerships pre-install, as part of their "dealer prep", a "Security and Pin Stripe package", and it is mandatory and inescapable on every Kia they sell. Period. It consists of an RFID ignition immobilizer that is ugly as sin installed low on your dash near your knees, with two key-fob antenna units. Units like it sell on E-Bay for $35 and many can be found on the internet for up to $120. This dealership puts a price of $2600 (Clarksville, IN). OF course, if you ask them, they'll tell you it can't be taken off, is a standard Kia item, reduces your insurance, and they can't take it off now because your car won't run without it. (Yet it has a defeat function if you don't want to use it!) So beware this scam, among others they have, especially in Service. Knowledge is power. They WILL drop the whole package price form the deal if you force them, and yes, they still will bargain off the Monroney label. Margin is low on Kias so expect a wall you'll hit at about $1000 off the sticker unless there are rebates or incentives. Some sales people may not speak much English. One current one we're "Chatting" with right now is Serbian and I can't even understand his greeting, but he's an otherwise pleasent sort of guy. You can do okay with these dealers, but I'd really advise, unless you know the scams and have strength, you'd be better off going out of town where the sticker-upper is "fabric/paint".
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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lindsayatkia on 11/21/2012
Dealer Response
We apologize about your initial experience however we are grateful for you giving our dealership a second chance. If you ever have an issue in the future feel free to ask for a member of our management team.
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mb69 on 12/06/2010
why in the world would you have gone back to then a second time? I know we learned our lesson on the first go around, take some advice and travel a little ways to a different kia dealership it will be worth the extra travel time
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