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Royal South Toyota


3115 S Walnut St, Bloomington, IN 47401 (map)
Today 8:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Buyer Beware
Written by rice5505 on 05/07/2013
I wish they had a negative star rating. After looking at 30+ pictures online, reviewing the 1 owner clean car fax, and speaking with the salesman on the phone he assured me the vehicle was in VERY CLEAN condition, his words were "Immaculate" and well worth the trip to see it. And provided all the service records available to review. So after reaching a preliminary deal over the phone I decided to drive the 150+ miles to this particular ROYAL SOUTH TOYOTA dealership. BIGGEST MISTAKE AND WASTE OF TIME EVER SPENT SHOPPING for a vehicle. This dealer completely misrepresented the quality and condition of this vehicle. Taking every picture they could that didn't show a single flaw on the vehicle, fancy photography, lighting tricks to block obvious scratches that would turn away most buyers. Once I arrived, it became clear that this vehicle was not as advertised. dog hair all over the car, a hole in the front passenger door that was not shown in the pictures, the headliner looked like 2 dogs fought on top of it, carpet was stained, missing floor mats. The exterior was in no better shape, multiple large scratches and groups of scratches, some through the paint and had began to rust but had been cheaply touched up. The frame was completely rusted, the skid plate had rusted through. So after sighting multiple spots on the exterior the salesman offered to have the SUV wet sanded and buffed, but still wanted more than $500 over "CLEAN" retail and would not come down. This is a Shady Dealership, with crooked salesman. BUYER BEWARE. I did plenty of my homework on this vehicle, and and took every precaution to avoid this type of issue. This salesman and this dealership tried to specifically hide all defects in this vehicle to draw me in and try to get me to buy. This place will never see a dime from me. and I'm telling everyone I know to stay away.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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markzacharias on 05/14/2013
Dealer Response
Want to apologize on behalf of Royal South Toyota for your long trip and for the misunderstandings regarding this preowned vehicle. We're committed to providing truly exceptional customer service to each and every one of our sales and service customers; with honesty and integrity being paramount. We appreciate your interest and you are welcome here at any time. It would be great to start again from the beginning -- with a great outcome this time!
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