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Landmark Ford


2401 Prairie Crossing Dr, Springfield, IL 62711 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (1)
Service Rating

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Dealership Sales Review

2 out of 5 starssales Rating
Becareful if your interested in used
Written by Jay2016 on 09/23/2023
Went in and was interested in a used vehicle they had , test drove two of them , picked the one I liked , the key fob was broken and all taped up , was told I can just by another fob shell case myself, they were suppose to look into a second key fob but yet have yet to hear about it , the electronic tailgate would not come down , said service dept would have to look at it but since I'm buying a used vehicle they probably couldn't do anything about it , I found the problem myself , it was just a connection issuse that took less than 5 minutes to plug it in all the way and it works now ,every question I asked , I just heard , well it's a used vehicle, I don't about it cause it used , then sent me home with the truck and said I was approved but couldn't do no paperwork yet cause of a issuse on lender's end , Then come to find out I wasn't approved on that Saturday but then went back in and I was approved on that Monday according to finance person , but the salesperson sent me home that Saturday telling me I was approved and this thing happens all the time . I feel if I was buying a brand new car treatment would of been different, going into it I already know buying a used vehicle they really don't care about you as much , atlases that's how I felt . The used vehicle still had a price tag on it around $25000 . Regardless if your buying a $25000 used car or a $80000 new car , your still a customer walking through there doors , only reason why I picked there was because I heard people say , they treat you really good and they aren't like the usual salesman, but I never felt that way .
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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CLEO WHITCOMB on 09/25/2023
Dealer Response
Jay2016, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Landmark Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give me a call at (217) 862-5374. We hope to hear from you soon.
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