Arlington Toyota Palatine

Went in for a viewing this afternoon and had a decent experience with the salesperson (Mario) for the most part, until we came down to the numbers. Now, Mario was just about a week old at this place, so wouldn't blame him for wanting to consult with the senior folks. Enter Mr. Eduardo Reyes - first off, gave us the wrong quotes to being with. When we asked him to reason out the price difference between the two cars we were deciding between, he went all aggressive on us trying to force a sale at the moment. I understand the need for a hard-sell - that's expected from a salesman. It's what they're paid for. But that doesn't give them a right to behave as if they are doing the customer a favor or some sort of a charity. To top this off, Mr. Reyes had the audacity to tell us not to "yell" at him, while he was the one who did the shout-outs. I felt bad for Mario, since we went there to drive out with a car. Mr. Reyes' poor customer service surely cost Mario a pretty decent sized commission. It's a shame, because this dealership has good facilities and a good inventory selection. Unfortunately, without customer experience these are worthless. Sorry, will not recommend this dealership.