Arlington Toyota Palatine
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They lied about the safety inspections
Written by 11/14/2014
onI bought a used 2006 Sequoia from Arlington Toyota Scion. All vehicles were supposed to go through a safety inspection before being sold and the rear tailgate latch was broken(wouldn't open) and after I had purchased the vehicle I pulled into the first gas station to put a DVD into the player and it didn't work. The vehicle was advertised that it had a DVD player and when I called them about it they said they couldn't do anything about it and suggested I look for a DVD player on ebay. I asked to talk to a manager and have not received a call. The check engine light also came on 3 days later and 4 separate unrelated codes came up. I find it highly unlikely that all of those codes just decided to appear at the same time. I have suspicion that the codes were cleared from the dealer and they tried to hide it but I can't prove it. I'm just really frustrated with my experience when they wouldn't do anything about the issues and that they would miss a tailgate latch being broken. I assumed they vehicle was checked when they took it in for the trade. How do you miss a broken tailgate latch? They did give me about half the price of the cost for them to replace it back to me but after I investigated the problem deeper I actually have to do much more extensive repairs to the tailgate. Its really frustrating to think they can sell a $14,000 vehicle with one of the doors not functioning and think its acceptable. I will never recommend or buy another vehicle from Arlington Toyota Scion Automotive Group. On another note, when I went to register the vehicle the clerk at the DMV said the form they used for the sale is a little shady indicating they reuse forms to save money so they don't have to register the vehicle under the dealers name when they take it in for a trade. All I am saying is that i had a horrible experience and I hope you don't have the same misfortune. A guaranteed way to achieve that is to not do business with them. Good job Arlington in saving $500 on my sale and instead receiving this one star.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No