Arlington Toyota Palatine

I had the worst experience I've ever had at a car dealer here. They're all smiles and friendly to your face, but will screw you over in an instant. Do not go to these people. They lure you in with a good online price, then say that it didn't include things like Toyota certification, low interest financing, or even floor mats or an owners manual. Then they tack on crook fees like window etching fee. Then, when you are done arguing with them about the price, the financing department tries to screw you over with their numbers. They flat out lied to my face about the Toyota certified vehicle thing and the low interest rate that it came with. I had to pull their online add for them to finally admit to it. They can sure make an exciting experience horrible! The customer relations manager Sandra was never even available to discuss these issues either. DO NOT GO HERE!