Newbold Toyota
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Dealership Sales Review
sales Rating
Disgusted
Written by 11/01/2010
onThis dealership had a gimick to get people into the dealership (target gift cards) which of course they ran out of quickly, giving out a raincheck... which again they did not have when they said they would. I wanted to test drive a car, but of course the 'keys were locked up' for the one I wanted to drive.... I was told if I come back on Monday, the car would be ready at a certain time.... hahahaha That was not true, either.... the car was still not available for me to test drive!!! This dealership had no regard for my time.... Did they think if I sat there for an hour I would want a different car???? Oh, and then while I was sitting with this African American female who was dressed better than I was, prettier and younger than I was, and there before me, 2 salesmen asked me if I was waited on!!!! I had heard African Americans complain about this before but I had never experienced it first hand until this day!!!! I will never go to this dealership again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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newboldowner on 12/06/2010
The event held on October 30, 2010 at our dealership was far more successful than we had anticipated. The promotional company we used underestimated the value our customers would place on the gifts and sales incentives we offered, and we were caught off-guard. Although we called-in additional sales advisors, it was not enough to handle the vast number of people who responded. I personally went to Target to purchase additional gift cards during the event, and still we ran out. Rainchecks were offered, and we are in the process of contacting those individuals who completed them. We truly appreciate the interest all of the attendees showed in Newbold Toyota, and we extend our sincere apologies for any inconvenience.
Kent Newbold
President
Newbold Toyota
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