McGrath Acura of Morton Grove

I negotiated a price over the internet and came to the dealership expecting to finish a transaction in a few hours, but it turned out that they cannot deliver what they offered via email. First of all, I want to point out that this was a brand new car where I specified exactly the package and configuration and I want and usually is an easy purchase since you go by the manufacture configuration. So, after a short test drive we sat down and first thing they said that I have to pay over $1,000 for some extra accessories that the car has (paint protection, wheel locks, etc.) I said that in the email you said that you have the requested car in stock and I can buy it for $XXXXX. The answer was that yes, the car is $XXXXX, but we put these accessories on all our cars and you have to pay for them. Well, after five minutes discussion and negotiation we agreed on an additional $250 price for these accessories. The next catch was that they offered me $4000 for my trade-in. I showed them KBB and Edmund’s estimates of over $7,000 and kindly declined the offer. And lastly, after they offered me 3.99% financing and I declined it because my credit union offered me 1.50% they said that the price they gave me via email was subject to getting a loan thru their financing department. So I spent over an hour at this place and left it with no car.... They offer low price via email hoping that they can either up-sell on accessories that people do not need, make extra money on the trade-in, or make money on the financing kick-back they get from a bank for higher than market interest. Note that neither trade-in, nor the financing was never mentioned in my email communication with them so they were not part of the deal. I purchased a car at a different dealership the next day and had a completely opposite experience.