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Napletons River Oaks Honda


17220 Torrence Ave, Lansing, IL 60438 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Wonderful shopping experience, read this
Written by AllenWu on 12/08/2020
First of all, the shopping experience is easier than I expected. I was shopping for a new Honda Odyssey as a gift for my mom. I did tons of research about the car, evaluate dealers' reputation & service, and most importantly price and the model I wanted. I went to 4 of the biggest Honda dealers in Northwest IL. Most of the dealers have the same sales process, started with MSRP, and expecting you give them a quote from another dealer, so they can try to match or beat it.  They usually call you back the next day and letting you know they want your business and willing to work with the numbers a bit more.The old school car sales process. I'm super tired of this process which is not efficient at all.   This experience did not happen when I walk to the River Oaks Honda. The sale rep Maysam Farra greeted me right after I walk in at 6PM. He is full of energy and ready to listen my needs. Long story short, they did not play old school car sales trick which request any quote from other dealerships. Instead of that, I just received a price they are willing to offer initially. Because I did all of the research prior to my visit, I know what a reasonable price looks like in the market. I just want someone treat me honestly from the very begining. This is more like shopping for "Honesty" than a " Car".   I do appreciate and respect their professionalism and honesty that save me lots of time on the real process.  The sales manager Eddy Mohammad also treat me like a family. He took his time to confirm they answered all my questions, and the delivery manager Larry Chambers make sure I know how to operate the car with all of the tech.  The whole experience made me feel like I'm Rolls owner. These fantastic people not only represent the Napleton River Oaks dealer, but also refresh my assumption on the HONDA brand. I would highly recommend all Honda buyer in IL to visit River Oaks Honda! For the same price, they offer better people & experience.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Stacey Rosenberg on 01/29/2021
Dealer Response
Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
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