McGrath City Hyundai
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DECEPTIVE SALE TACTICS!
Written by 05/26/2023
onBUYER BEWARE! IF YOU DON'T AVOID BUYING FROM THEM, DEMAND HARD COPIES OF YOUR PAPERWORK SO YOU CAN SEE WHAT THEY ARE ACTUALLY HAVING YOU SIGN!
It took almost four hours to buy the car I already knew I wanted. They do this to wear down buyers into purchasing their additional warranty & maintenance plans.
They use a tablet so customers can't see everything they are signing. Once you initial & sign, they scroll through the paperwork on the tablet pointing to where the customer should touch to sign. They gave me a thumb drive, stating my paperwork was on it, but THE BILL OF SALE & ODOMETER READING WAS NOT INCLUDED!
I still don't have the paperwork for the McGrath Package that extends the warranty.
They never told me they were selling me three separate policies, & they never pointed it out on the tablet. A manager viewed the video recording they make of the transaction & a manager confirmed this. They give you a thumb drive instead of printed paperwork, so you can't see the contract until you leave.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes