Windward Dodge Chrysler Jeep Ram

Last time my husband and I bought a car, I thought I was going to scream. At him, not the car guy. This time, I was ready to jump over the table and do some WWE business on the first three sales guys (yup, 3) we talked to. I never thought I'd see the day when Mr. Picky himself wasn't more stressful than the car guys! We went to Windward Dodge because I had checked out a couple of vehicles and my husband had said I'd get to pick this new car because he'd bought the last one for himself. I decided on either the Jeep Compass or the Dodge Journey after test driving both of them. After a long day of driving to Kaneohe from Pearl Harbor (we live on this side, they're on that side,) all the way back to pick my husband up at work and back again to the dealership, we sat down with the sales guy (Micah? Mika?) and tried to hammer out a deal. They offered us a fair amount for our vehicle (pay off plus some,) but the real issue was the price they wanted for the Journey. My husband has never been one to pay sticker price for a vehicle, especially since in Hawaii, the markup is ridiculous. We told him we'd give them 2 hours to make a deal with us or we'd be leaving because we had our infant with us and bedtime is bedtime! We were there 4 1/2 hours. Let me explain- we were ready to leave (packed up the stroller and the baby) after 2 hours. But they had our keys and our car registration, safety and insurance card... because they wanted to test drive it and make sure it hadn't been in an accident. I asked for my keys and paperwork... they brought my keys and said "let's talk numbers again. We want you to leave here in a new car!" Buddy, I said keys AND paperwork; I wanted to leave in a new car too, but you took too long. So braddah man called in reinforcements. First guy tried to distract me, talking about his wife... It worked for about 2 minutes. Again, I asked for my paperwork. "What's your bottom line? Is it a monthy payment issue? We can get you--" Calmly, I cut him off and explained that payments are not an issue. We can make monthly payments, but will not be financing through them, as my husband had explained about a dozen times to the first guy. Sensing he was getting nowhere, salesguy #2 called in for a more experienced (and by experienced, I mean he looked like John Malkovich got into the hair pomade... old AND greasy, totally typical,) salesguy. Again, we asked for our documents. Baby's fussy, crying, whining, I'm tired, hungry, husband's hungry, nobody's eaten since lunch and it's almost 9pm... So my husband gets up to run to the men's room (again, prepping to leave,) and salesguy #3 has the audacity to say to me "well can you afford it? I mean, why did you even come down here?" Uh, what? So I explain that I could easily pay cash out the door for one of these vehicles, and that once again, all I want is my paperwork so I can leave. He gets up and walks away, saying something about "they're not serious about the car." Meanwhile, I can hear another salesguy telling a customer that the rattling in the trunk and the "slippage" of the window when you roll it up on a car he's looking at is "normal" and it'll stop with time. Uhhhh what? No, it doesn't. I hiss at the poor guy (young, about 19 with a Marine haircut-- easy target for these guys,) that he needs to not be buying that car unless they make the rattling stop and he gets a mechanic to look at it, because it had a "limited" warranty and the guy was flat out LYING to him. John Malkovich did not look happy. MUAHAHAHAAAA. I finally am at the point where I'm going to lose my marbles if my kid isn't appeased and I walk up to the desk where there is an older man talking to guy #2. They're talking about getting us to finance with them and holding out a little longer... and they stopped talking as soon as they saw me. Haha, not soon enough! I asked for my paperwork (you know, umpteenth time,) and when the man behind the counter started stalling and guy #2 started trying to pit me against my husband ("this is YOUR car, YOU should be making the deal, don't let him walk all over you," etc,) I informed them I'd be calling the police and pressing charges against them for holding my family at the dealership against our will (and I may have said something about nailing them for theft of documents with personal information on them... which I'm more than half certain would not hold up in court.) We were on our way home 5 minutes later. The reason (and the only reason) they received 2 stars is because of our second visit. Actually, the guy we bought our car from during the second visit. We had looked at a number of other vehicles (Pilot, CR-V, Equinox, CX-9,) and nothing really made me go "ooh, I could drive this for 5 years" like the Journey did. So back we went. We pulled up to the dealership and the first person who walked over to our vehicle was Greasy John Malkovich-- who took one look at us and kept on walking. Bye!! The second guy to approach us was Casey Salas, and let me tell you, if you're going to be going to Windward Dodge, he's the guy to see!! He's one of the few salesmen I've met (car salesmen,) who didn't give off that creepy, slimy, skeezy vibe. Very friendly, very honest (when asked, he listed the cons of each vehicle very openly and honestly-- Mama does her research,) and untainted by the greed and deception of the car-sales-world. Believe me, I was fully ready to go back to Honda because their salespeople were pretty passive and I HATE being bullied into buying things! Casey took my husband on one last test drive and got the paperwork started. It was already late and I'd told him when we got there that he'd be allowed 90 minutes to jerk us around before I got up and we left-- and that I'd had spoken to another dealership with a different SUV I wanted and they were holding it for me. I explained he was not getting our keys or vehicle documents until we'd reached a deal. Guy #2 (from the first visit) was the one inspecting our trade in, or he could have been the one just offering us the money for it, came up and I immediately tensed. He was offering us $9k for our Off Road Xterra-- when KBB had it at $12,000. Upon closer inspection of the paper he was reading off of, he was trying to give us the KBB of the base model Xterra! My husband explained that that vehicle was not our car, and that he wanted them to appraise it with the towing package and 4x4 package... you know, the "Off Road" model. #2 said "that's after market." Husband turned red and swore, and that's where I jumped in. I said that we could leave, and take our business and money elsewhere and told #2 I wanted someone else. Casey caught the mistake and got us the full value for our trade-- and got rid of #2 for good (#2's name may have been Eric... I'm pretty sure, but not 100%. #2 is a much better description of the treatment he was giving us, though.) The guy in charge of making the "deals" with the customers had Casey ask us what the bottom line was. We got what we wanted not even 10 minutes later. Bottom line, we only recommend Casey to our friends. Any other salesperson (from what we saw) at that dealership is wasting your time. Ask for him by name when you call or go in, and flat out refuse to speak to anyone else-- you won't be disappointed!!