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Five Star Chrysler Dodge Jeep Ram Warner Robins


2817 Watson Blvd, Warner Robins, GA 31093 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Unscrupulous deception practices
Written by cammons on 09/24/2014
This was the absolute worst dealership buying experience ever. I purchased what was sold to me as a new 13 Ram 2500 in January 2014. I had a couple of warranty issues and carried it to a closer dealer who took care of the issues. They printed out a history page on the vehicle and I requested a copy which was given to me without any problem. When I reviewed this report, I was shocked to find my "in service date" was listed as December 26, 2013, 30 days prior to me purchasing the vehicle. This date directly affects the warranty date, which varies depending on the coverage. For instance, the bumper to bumper warranty is sold as a 3 yr/ 36000 mile warranty. Mine is a 35 month/36000 mile warranty. While one month may not seem like a big issue, the owners manual clearly state on a new vehicle the warranty start date will be the purchase date. I clearly bought a new vehicle based on the contract signed and purchase price. I contacted Five Star Ram in Warner Robins and explained this situation to the service adviser. He finally understood the problem but stated he couldn't do anything to change it and refused to address the problem any further. I then contacted Chrysler about it and explained it to a Kendall, who gave me the same response. She stated the warranty starts when the dealership enters the service date for the vehicle and she also refused to address this any further. I then sent out multiple emails to which I received a response from Allen S. of Five Star. He addressed this and I was told the dealership places vehicles in a commercial status required by Chrysler. This sets the in service date and cannot be changed. He then went on to say if I have a problem within the month that coverage has lapsed, just have whoever is doing the work call the dealership and they will approve it. That doesn't make me feel the least bit warm and fuzzy. A verbal agreement to extend a warranty on a vehicle by the very dealership that placed a fraudulent in service date on it in the first place. Ok. That just isn't going to make me happy. At this point, the discussion was over and nothing else can be done for me. I contacted a legal consult but was told no harm has taken place, just unscrupulous practices. Let it be known.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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cammons on 10/16/2014
Just received a response from this dealership through the BBB complaint I filed. Apparently they are continuing their false statements and reported to the BBB I was offered a letter if I came in to see Mr. Shaughnessy, the General Manager, that would give me a 30 day extension on the warranty. This is absolute false and has not been offered, as I would not accept coming in anyway. I am two hours away from this dealership. What was offered by Shaughnessy was to send me a letter, which I wanted authorized by Chrysler/Fiat, in the mail extending my warranty 30 days. This was on September 26. I have not received anything as of yet.
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