Five Star Chrysler Dodge Jeep Ram Warner Robins

So, after owning my car for two months, I have to change my review. I'll admit the purchase of the vehicle was fairly easy. I live over 40 minutes from the dealership. And, I work over an hour from it. My salesman (Adrian) knew nothing about my vehicle. HOWEVER, it did not matter because I had completed my own research and knew exactly which vehicle I wanted before I ever went into the dealership. The only thing I had to do was negotiate payments/price. This process took over a week BUT Brandon made sure I got in the "ballpark" of where I wanted to be financially. Now, here comes the cons. Because of my schedule, Adrian drove to me for my signature on the paperwork. Although I asked, he didn't leave me with any copies because he said the finance manager had to look over everything BUT he assured me he would get them to me as soon as possible. Cool, right? Nope. Adrian went on leave the week after my sale. When I went to the dealership to get the paperwork, nobody knew where it was located. When I contacted Adrian, he said I got everything I needed (ONE piece of paper- sales contract) because I had no warranty on the vehicle, which is a 2017 Dodge Challenger by the way. Well, I knew that was not true. After contacting Brandon, he assured me that he would get my paperwork to me immediately. Well, that was over a month ago. And, I'm still waiting. I followed up today and I was told it would be sent to me overnight. At this point, my conclusion is that once they complete the sale, they could care less about their customers. I guess they forgot the vehicle has to be serviced too. So, you would think they would want to keep and maintain their customer satisfaction level! Unfortunately, it's time for my first oil change. Even though I didn't purchase from them, I've decided to use Jeff Smith Dodge for my service needs on the vehicle. After buying a 2013 Dodge Charger in 2013, Mr. Rufus still manages to reach out to me! I definitely regret not taking my business back to him. Lesson learned.... The few thousand dollars difference I got in price is not worth the satisfaction I lost in the process. (Let me also say.... Adrian's change in attitude came AFTER he called to confront me because I did not give him a TEN on the Dodge survey. I gave him a NINE, which he did not deserve because as I stated he knew NOTHING about the vehicle and did not show me ANY of its features. But, because his attitude was pleasant and he "appeared" to be going the extra mile I did in fact give him an undeserved NINE.)