Nalley Lexus Smyrna

I had the worst dealership experience of my life at Lexus Nalley Galleria in Smyrna. My salesperson was Tre Johnson, and the manager who ultimately did nothing to make a bad situation right was Craig White. In response to an internet inquiry, I was sent pricing information on two vehicles by Tre Johnson. I selected one of the two vehicles and we spent the next two days negotiating a deal over email. Once we agreed on the terms of the deal, I scheduled a time to come into the dealership and do the required paperwork. ...except that when I finally arrived at the dealership, it became clear that during the course of our negotiations, Tre had switched the vehicle to a lower trim model without telling me. His response? I forgot to tell you. The effect? I was baited and switched. This experience was made all the worse by the fact that I told Tre at the beginning of our negotiations that I was leaving on a cross-country trip that same week and would have to delay my trip in order to purchase a car from him. He assured me that he would give me a deal that I couldn't get anywhere else, and that it would be worth it to delay my trip. Needless to say, it wasn't, and the result of my experience with Lexus Nalley Galleria was countless wasted hours and hundreds of dollars of additional travel expenses that amounted to nothing. When I asked to speak to a manager, I was introduced to Craig White. After explaining the horrible experience that I had just had to him, his response was essentially, "Sorry, he made a mistake." He did nothing to make the situation right. I ended up purchasing a vehicle from another dealership, where I was treated properly. And that is exactly where I would recommend you spend your money, at another dealership. (Mr. Waibel, please save the conciliatory message with your phone number. I have no intention of calling you to subject myself to further mistreatment by your dealership. If you actually have any desire to make anything right, my contact information is easy enough for you to find.)