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Mazda of Roswell


11185 Alpharetta Hwy, Roswell, GA 30076 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Rude beyond words
Written by JKCarsfans on 06/11/2016
My wife and I visited Mazda of Roswell on Saturday looking at possibly test driving a Miata. We pulled into an open parking spot in from of the dealership where the Miata's were parked. Just as we were stepping out of the car, a young man walked up to us in what we thought would be a sales greeting. Rather than greeting us, the sale person told us to move our car this was only for new car parking although the spot is not marked as such. I apologized and said we didn't know because it's not marked. He then responded again by saying get your car out of this sport. The young man didn't greet us, thank us for being there, or even suggest another place for us to part. He just rudely told me to move. I that point I was disturbed by his demeanor and I said I would just leave the dealership and his response was fine...leave. After hearing this response I asked to speak with the General Manager due to his complete lock of basic professionalism. A few minuted laster I was brought in to meet with the Sales Manager named Earl Harris. Earl ask me what my problem was and I explained the actions of the sales person. Earl Harris then questioned me by saying are you sure he said that. I told Earl I would not waste my time coming in here if he had not and he questioned me again if it actually happened. As you can imagine, I was pretty upset at this point. He then proceeded to ask if I was there to buy and car or not! I told him we were here looking at cars and he just smirked and gave out a little condescending laugh. No apology, no concern, no respect. Based on Earl's way of handling this situation, I told him I wanted to speak with the General Manager or the Owner. Earl refused to help me or provide me that information. I advised him I would find out on my own then. I proceeded to go back outside and look further at the new model Miata;s an no one would come out and let us look in one. I walked back inside and asked Earl if anyone was going to offer any kind of customer support to us and Earl jumped up from behind his desk, got in my face and ordered me to leave the dealership. I felt threatened by his actions and left to make a call to the management/owner of the dealership. It took me about 12 calls to finally get in touch with one of the owners of the dealership and explain what happened. He said he would call back in a week but I'm waiting to see the outcome of what happened to me today. I'll post an update soon! Beware, in all my years I have never experience anything so rude and condescending at this Earl Harris and the general lack of care by a dealership about how their employees treat someone.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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