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Nissan South


6889 Jonesboro Rd, Morrow, GA 30260 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Unbelievable
Written by butterfly09 on 08/22/2011
I purchased a vehicle from Nissan South August 2011. One day after purchasing the vehicle electrical issue occurred. I returned to dealer to have the issue repaired. I was in the service department for hours when I was finally told that the problem had been fixed. By the time I left the dealer and returned home the electrical problem had reoccurred. I called the service manager, who informed me I should return to the service dept the next day. When I returned the next day the service manager was off and the other service personnel had no knowledge of me or the issues with my car. I was there for 3 hours before I told what was truly wrong with the vehicle, one of the issues they could fix, but the other had problem had to be fixed by Infiniti. I ask the service personnel, who would be responsible for the cost? Because I had just purchase the vehicle a week ago and I did think I should be responsible for the cost of the repairs. He left the call the service manager, when he returned I was given the service manager’s card and was told to call him on Monday. Early Monday morning, when I returned to the service dept., I was told they would take care of the issues and delivery the vehicle to Infiniti for the necessary repairs that Nissan could not fix. So, I was given a ride home. Later that evening I received a call from the service manager, stating that I would have pay for the cost of the repairs and that would not be taking the car to Infiniti like they promised. When I returned to the dealership I spoke with the agent (Nice, but very inexperienced when it comes to selling cars) who sold me the car and the assistant manager. I explained that I did not understand why I was going to be responsible for the repairs of the car when issues with the car arrived less than week of owning it, which made me believe that they had sold the car knowing that it had an electrical issue. I was told by the assistant manager that I purchased the car "as is" and that it is a risk I took. I explained that I was aware I purchased the car "as is" however, when I purchased the car I was assured that I was buying a great car and did not expect to have issues with the car with in one day of owning it. He replied if he could, he would pay for the repairs, but if he did that the dealership would never make any money. He even went on the say that is why he does not selling used cars and that he does not buy used cars because he does not like dealing with the service dept. I even asked if the dealership could pay half of the cost for repairs. He went into his office to call his general manager, when he returned he said that the general said no! You bought the car “as is” and that is that! So, after owning the car for 9 days I took it to the South Atlanta Infiniti (where I received excellent customer service) to have the repairs done. So, if you are looking for an inexperience sales agent, a dealership with an assistant manager who do not like selling used cars, and a service dept who needs more than one opportunity to assess the issues of your car before given a true evaluation. Then Nissan South is the car dealership for you.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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