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Hyundai of Kennesaw


2878 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
All downhill after purchase.
Written by tcasy80 on 10/12/2011
Purchased a new vehicle from Cherokee Hyundai without any difficulties. This was my first time buying a vehicle but my 2nd Hyundai. I went to Hyundai because I love my other car -- lots of brand loyalty. I didn't expect the experience to be so dismal. After several weeks, I noticed the downpayment still hadn't cleared my bank account. I called them up and talked to someone who first tried to say he didn't know where the paperwork was at, then blamed someone else, then claimed he was in charge, and then tried to blame me. They failed to tell me they needed additional documentation. After I sent them the documentation, bam! the check cleared... no apology, no callback. Now I still haven't received the vehicle's tag. The secretary was laughing at something going on at the dealership while on the phone with me. I thought it was very unprofessional. I'll be surprised if I get my tag this month since they took weeks to process the paperwork. I also don't appreciate the dealership sending me paperwork for 2 purchased vehicles and giving Sirius XM my info twice! I didn't buy 2 cars. Overall, the experience was nothing but downhill, and I expect it to get worse. I would not recommend this dealership. It's really destroyed my opinion of the brand.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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cherokeehyu on 12/26/2011
Dealer Response
Here at Cherokee Hyundai of Kennesaw we strive to make your buying experience a pleasurable one. If your experience was less than satisfactory, please email me directly at kjones@cherokeehyundai.com and I will do all that I can to address your concerns personally. As a brand we are growing exponentially and there are sometimes growing pains as a result. We make no excuses for your experience but have we made policy and program changes as a result. Your opinion matters and your business is appreciated. Thank you in advance and we look forward to meeting your automotive needs in the months and years to come. Sincerely, "Keenan" A. Jones Sr Cherokee Hyundai Of Kennesaw BDC Manager 678.631.3575 Office 678.631.4968 Direct
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rick2456 on 11/09/2011
I have to agree with you that this dealership sales dept is awful. I tried to buy a vehicle with them and the salesman told me flat out that due to the high demand of the sonata, they would't discount them at all. I ended up going to ed voyles where they beat cherokees best deal by $3500. Go figure.
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