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Terry Cullen Southlake Chevrolet

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Terry Cullen Southlake Chevrolet
1250 Battlecreek Rd, Jonesboro, GA 30236 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (19)
Recommend:
Yes (1) No (0)
Service Rating
1 out of 5 stars (20)
Recommend:
Yes (0) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Experience
Written by TJ02024 on 04/02/2024
I went to the service department and it was a horrible experience. I want my money back! I went 3 times and they didn’t resolve the matter after 3 tries so I pulled my vehicle, took it to another auto repair shop, and it was fixed immediately. Terry Cullen Southlake just kept coming up with more work that they claimed that needed to be done, when they couldn’t resolve the problem, which was not needed!!!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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TJ02024 on 04/29/2024
UPDATE: Edmunds won't let me remove my previous review. I want to make an update to my review because Terry Cullen reached out to me and made things right. The Service Manager Lee Powell and Drew Cullen reviewed my case and I am grateful that they cared about my experience. My Mom is happy, and that makes me happy. Thank you Drew @TerryCullen
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Drew Cullen on 04/12/2024
Dealer Response
Hi TJ02204 - can you please reach out to me at drew.cullen@terrycullen.com so I can personally look into this for you? I have asked our service advisors if they can recall this interaction and there is no name attached to your review so we cannot look you up in your system. Please contact me so I can try to help. Thanks, Drew Cullen
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Gabi Porter on 04/03/2024
Dealer Response
We regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to our Service Manager, Lee Powell, at (770) 968-4444 when you have a chance. Thank you, and we look forward to hearing from you.
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