Terry Cullen Southlake Chevrolet
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2019 Malibu from Terry Cullen hands down worst car ever.
Written byon 01/20/2023
The car I purchased for my wife has been a documented PROBLEM since I purchased it. In the process of fixing a manufacturer defect, after having my car 7 months Terry Cullen dealership broke my glove box . Then rigged it up so that it was extremely loose but would close . After my oil change on 1/19/2023 . The glove box is completely broken. I’ve mentioned it when I’ve brought it to the shop but it has never been serviced. They don’t ever have time to get to it . They do however have plenty of time to up sale me ….. go figure. That’s my entire Terry Cullen Chevrolet experience in a nut shell . This is the first and last Chevy I will ever own .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Drew Cullen on 01/24/2023
Dealer Response
Hi Avery - I am very sorry about the issues you are experiencing including your glove box. When you are in for an oil change, our lube technicians are not qualified to diagnose and repair vehicles... in your case, we need to get your vehicle in to the repair shop. I have had Kristi reach out to you and I am glad we have you scheduled in to take a look at it to see what is wrong with it and how we can fix it. Thanks, Drew Cullen
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