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Rivertown Buick GMC

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Rivertown Buick GMC
1661 Whittlesey Rd, Columbus, GA 31904 (map)
Today 5:00 AM - 9:00 PM
Sales Rating
4.72 out of 5 stars (40)
Recommend:
Yes (23) No (2)
Service Rating
4.29 out of 5 stars (38)
Recommend:
Yes (23) No (5)
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Dealership Service Review

2 out of 5 starsservice Rating
Oil change
Written by Cpinder911 on 03/22/2024
Had an appointment 11.30 for a simple oil change..No sense in having an appointment because I sat and waited for 4 hours before completed..totally ridiculous, cars came in after me and was done before me..Never again, I will use Sons Chevrolet or Gynn Smith for future service and sales.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Customer Service on 04/03/2024
Dealer Response
Thank you for your feedback about the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Robert Geary, General Manager rgeary@RivertownAutomall.com
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Laura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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