Courtesy Toyota of Brandon

Set an appointment up to come and test drive a 2015 Toyota Highlander Limited or XLE. Received an email the day of from the person we set up the appointment confirming it. When I showed up, the person we set up the appointment with was not there. Another person tried to help us but informed us they did not have any XLEs or Limiteds in stock. I was frustrated at having my time wasted on an appointment to see a car they did not have, so moved on to go visit another Toyota dealer who did have what I wanted to see in stock. The person who helped us did say he wanted to win our business so to give him a chance after visiting the other dealer. That Friday, a Limited did show up on this dealers website. I called and asked him about it, but he said the car was not actually on the lot, but he would walk the lot to see what was there and get back to me. He finally did get back to me on Sunday (to tell me they didn't have what I wanted), but by that time I had already purchased from the other, more competent dealer.