Audi Stuart
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Total frustration with highly unethical practices
Written by 01/07/2015
onAs a former car dealer, I guess I expect all salesmen and dealerships to follow a code of exemplary conduct. This was not the case in dealing with Audi in Stuart, Florida. I have been buying and selling cars for over 40 years and a first finally happened. After searching the net for over a week, from Lexus, Mercedes, BMW, etc., I finally made my decision to purchase my first audi. I had given my credit card authorizing $5,000 as a down payment on my purchase. After discussions with Paul Newman, Finance Mgr., regarding financing options. He provided an email copy of the loan application. At approximately 9:30 p.m., I received a call from
Cal Harris, my salesman, informing me our deal was dead due to a previous sale not noted on any computer system, tagging of the vehicle, and a total breakdown in communications within their sales department. I could not believe a supposedly 5-star organization could be so incompetent. In reading 11 reviews, 6 were complimenting Pierre Uteschill, salesman, with performance, integrity and willingness to uphold a conduct of ethics. I feel had I reached Pierre and not Cal Harris, perhaps the outcome would have been different. So, back to the drawing board and the net. I will find another auto to my liking but definitely not through Audi Stuart. I am writing several reviews, not only to Audi Stuart, but other websites. Hopefully, people looking to purchase will do their diligence before accepting a salesman's misrepresentations. A final thought: Why did it take Cal Harris 7 hours to discover the car I had purchased, had been previously sold?????
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No