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Orlando Dodge Chrysler Jeep


4101 W Colonial Dr, Orlando, FL 32808 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

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Dealership Sales Review

1 out of 5 starssales Rating
Proceed with caution!
Written by Cdillon on 03/09/2024
Purchased a used car (2019) from this dealership and prior to signing documents, I asked specific questions via text due to being out of state and unable to travel to the dealership. I asked if the vehicle had any damage or scratches- I was told ONE scratch. Prior to my transporter loading the vehicle in an enclosed trailer, he recorded evidence of a cracked tail light with a hole in it, sunroof seal was peeling/ cracked/ mostly gone and scratches/ dings on the body of the car and a chipped windshield. Also the car had 6 miles until empty on the gas tank. When these items were pointed out, a worker said "its a used car." I reached out to one of my sales people (Carlos) about my concerns, he blew it all off and said he would reimburse for gas. He has not reimbursed anything and has stopped responding to my text. Along with Cameron another sales person that was all over responding until the deal was done. Additionally, the vehicle is over due for service as it arrived with a warning light "service over due" and little to no brake fluid. A "reconditioning fee" of $1700 is tacked onto the sale price of the vehicle but the vehicle has not been touched. Lastly, the vehicle arrived dirty and had spills inside from the previous owner, no car mats and a 2nd key fob was to be sent but of course only one arrived with the vehicle. I have been told nothing but lies, still have yet to receive my copies of the final sales documents and management will take notes over the phone while saying that they will call me back with a resolution. NO call backs and NO resolutions have been provided. This has essentially been a scam. I would NOT recommend!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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