AutoNation Chevrolet West Colonial
Back to Sales Reviews
Dealership Sales Review
sales Rating
Terrible experience
Written by 01/14/2024
onMost regrettable experience all around. When trying to purchase my vehicle, I already had financing completed and a check ready. After explaining over 10 times that I do not want to finance with them, I was still asked so many times that I almost left. Clearly coercion is a big thing in this dealership and that was really off putting. I was told since I owed tolls on my tag, it couldn’t be transferred. I was given a paper tag. Went to immediately pay my few dollars worth of tolls and was told it could have been transferred like that from the start. I called the dealership 8 times in the following weeks to transfer my tag and it has only just been done days before the paper tag expiration. Since the first week that I’ve had the car, it makes a really loud bass/rumbling noise while driving. It’s goes on and off, but more on. It gets louder than any music or an active phone call. Finally had the time to take it in yesterday and was told I would need to drop it off for a week to get looked at. If I knew that I would need a 2024 car fixed immediately after purchasing, and I would be left without a car at all, I never would’ve bought it. I looked it up and apparently , it’s a known and wide spread issue with this vehicle. I work and don’t have other options to be without a car for a week without a loaner. Last thing, the sales person , Mr Judovich advised me that I would be receiving a $500 rebate, for which I filled out information for. I have not received anything. I was also told that my sister would be receiving $100 for referring them to me. She has not received anything either. This was my first time purchasing a new car and it was a terrible experience. I will make it known how this place does business and I will not recommend to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Showing 2 comments
Sort by:
Shay smith on 01/26/2024
Called a week ago to speak with the GM . Left a. Vm and never heard anything back
ReportChole Yates on 01/19/2024
Dealer Response
Shay, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 218-8216 -- we hope to hear from you soon.
Report