AutoNation Chevrolet West Colonial
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Dealership Sales Review
sales Rating
dismissed and forgotten
Written by 11/19/2023
onI have been a great car owner, I am on my third with Automation, and my last two equinoxes I have got from them, the last being in Dec 2019. I had an appointment to have my battery changed. A day after I get a sales call on how AutoNation would like to make an offer on my car, as they need used cars. they had all my current information and miles and told me they could help me get in a new one with out it changing my payments too much. We talked about trucks and it seemed like the only trucks they had on the lot were Silverado and starting around 55,000 I informed them I would be looking for a medium-sized truck. I was told that the paperwork would get done and I would be sent an offer for my equinox, there are only 8,500 left on it with 98,000 miles they would send me an offer for it. Now I am going to get a new truck, I was not ready right this moment but if an opportunity came along that was good I would consider it. It's now been a week and a half and not a word. I guess I and my car are not that great a deal for them. When you say you are going to do something, do it! Don't play games or come to me fishing for an easy pitch and sale. this is why I am looking at the Nissan Frontier and others. I don't like being played with.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Gabi Porter on 11/21/2023
Dealer Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0751 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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