AutoNation Chevrolet Airport
Back to Service Reviews
Dealership Service Review
service Rating
EV has a looong way to go
Written by 10/02/2023
onI took my Volt in for an intermittent electronic control module problem that I had experienced before in another state, where my car ended up being down for 3 months. I showed videos to my advisor to help understand the issue. I wanted to show the 1 EV tech they had, but he was not available. Advisor swore up and down he'd be able to pull codes from the car, and 6 hours later I get a call back saying no codes came up, tech couldn't reproduce the errors and what I though I was experiencing was just my EV battery idling high to charge the battery. Since no codes populated, they can't help me.
If I would have been permitted to speak to the tech and show him first hand, if I would have been heard by the advisor and if the checkout process would have gone differently, I likely would have given 5 stars...but those things didn't happen
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Patty Sow on 10/05/2023
Dealer Response
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd like, please contact our General Manager at (407) 680-0750. We'd appreciate the chance to make your experience a positive one.
Report