Jenkins Hyundai of Ocala

Absolutely by far the WORST dealership you will ever come across. It seems that I should have read reviews before I leased a vehicle from them. I mean look at the reviews. No one has a good experience there. EVER... So although I'm not the only one with a horror story I'm gonna tell it anyway since no one else will listen or help. (Horrible, uncaring customer service even higher up) In September 2015 my husband and I leased a "BRAND NEW" 2015 Hyundai Tucson. No miles on it and everything on paper says it is "BRAND NEW" So it must be "BRAND NEW" RIGHT??? WRONG The car never seemed to drive well right from the beginning. But what do I know about cars. Im just a stay at home mom who drives carpool every day. I'm thinking Hyundai is just a very cheap car. After all it's "BRAND NEW" so those noises and rattles must be normal RIGHT? WRONG Ok so fast forward a year and a half to the 1st of March when the rattling started. We took the car to Hyundai in Gainesville since it's closer and we are under warranty. After they looked at the car they came and spoke to my husband. At some point in the conversation they said "I'm not surprised with all the problems you're having considering the top half of the engine was replaced." They even showed it to him in the computer. So my husband makes the hour drive to Ocala. After driving an hour to try to resolve the issues we were having he had the absolute disgrace of meeting the "GENERAL MANAGER JASON DEVILBISS" at that time. He is the most unprofessional human being my husband has ever encountered. His entire mentality was that this was somehow our fault and that we were being "unreasonable" and "Ridiculous" Some more of his choice words to my husband were "What do you care the car is under warranty" and. "You'd be surprised how many of our cars have major engine repairs before we sell them" Are you kidding me? WHO SAYS THAT??? Well the "GENERAL MANAGER" at Jenkins Hyundai does. When it became clear to Jason that we no longer wanted to drive this car due to their non disclosure, He offered to lease us a "BRAND NEW" car for 48 more months and with another down payment. I don't think I have ever felt so insulted in my life to be honest. Nothing was resolved that day and we went home with a brand new off the lot loaner while they supposedly fixed the rattle. We had the loaner car for 3 weeks. During that time my husband contacted corporate Hyundai, the BBB, and corporate Don Jenkins which is strategically hidden inside of Jenkins Acura FYI. Had to do some research to figure that out. Reaching out to them was like plucking out hairs one by one. Ok so we drive the 2 hour round trip to get my car back 3 weeks later. Within 2 days realize that the rattle is back and worse than ever. The car also has no power and feels like it is dragging its bottom on the road. What a nightmare. So they tell us to bring the car back. Another 2 hour round trip, and another brand new off the lot loaner. Did I mention my husband is very busy. He works 12 hour days. We don't have time for this. This time they have my car for an entire month. We don't even get a phone call to let us know anything. After 2 weeks my husband called them to find out that they are replacing the entire engine.😳 We picked our car up last Saturday and I got to talk to quite a few of the employees there who feel the same way about Jason and about the Jenkins auto group in general. One employee told me " "That's why I drive a Toyota" and "I hope you learned from this" DID I EVER! I myself also had the disgrace of talking face to face with JASON DEVILBISS when we picked the car up. He is every bit as horrible as my husband described him. Just disgusting. He had a smug grin on his face when I told him what I thought of him and his only reply was "I'VE BEEN DOING THIS FOR 25 years" I told him he should be proud of himself and that he belonged at a dealership like Hyundai selling [non-permissible content removed] cars. I can not get my mind around the level of unprofessionalism and disrespect that my family has had to endure throughout this ordeal. I hope that we are able to spare some of the readers here from a similar experience.