Deel Volkswagen

My Passat 2015 about 30000 miles just left me stranded in the street, I got it towed to Deel VW dealer in Miami FL, I was told that it was an engine part and that instead of just replacing the part they needed to replace the whole engine, it was under warranty. I was told it would take one week. I was also told that they Don't provide loaner cars for any reason. It's been 2 weeks and they still have not received the engine and tell me it's on its way but they can't track it to know when it will be at the service dealer to start the work. They are still unwilling to give me a loaner. So I will never get a VW again. I have always been able to get a loaner car for less serious repairs in other dealers and other car brands. I also can't believe the car needs a engine replacement at 30000 miles!!! So 2 weeks after my car just stopped working in the middle of the street, I still don't have a car and no clue of when I will get it back.