Rountree Moore Toyota

I am eager to share my story about my experience with this dealership. I am a graduate student and travel to this area two days a week for an internship, providing mental health counseling to youth in the area schools. Traveling back and forth 40 miles or so 2 days a week was really doing a number on my 2001 SUV. Needless to say I was in the market for something with better gas mileage, and newer. I had done a lot of searching at the Gainesville area lots and had a mixed bag of experiences; some really warm and some that I barely felt welcome at. This being my first big purchase in life I was overwhelmed by all of my options, until I saw the gas mileage for a small sedan. I was now in the market for the smallest Lexus or Volvo, and being a grad student meant finding a used car made the most sense financially. The Volvo I was searching for was very difficult to find since its last production year was 2011, and I was surprised to find a 2011 in impeccable condition in a spot that I go back and forth too--the next closest was in Orlando. I decided to swing by after finishing up a full day in the elementary schools. Upon driving onto the lot I encountered Jim Hawks, and soon found out it was his first day on the job. As I mentioned this was my first car buying experience so we connected over "firsts", as well as the fact that neither of us knew the streets very well--he was also new to the area. Despite it being his first day, Jim epitomized southern hospitality, and had he not disclosed that he had recently moved from the north I would think he had lived his whole life in this warm and friendly southern community. From the test drive(s) on the lot to signing the papers Jim made my first car purchase a truly memorable experience. Rountree Moore has an uncanny way of making their very large indoor showroom feel warm and intimate. I am writing this as I sit to wait for my car to be serviced by their department for my first FREE oil change. I think it is above and beyond they do this for their used car customers as well. Even this service appointment stands out as positive: I arrived with no appointment, and they said it would take less than an hour. I talk with a woman who works in the service department explaining I had my computer, and she took me over to a space away from the waiting area so that I may have a desk and an electrical outlet to plug in my laptop. AMAZING! Thank you, Rountree Moore Toyota for everything!