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Nimnicht Chevrolet


1550 Cassat Ave, Jacksonville, FL 32210 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible Service
Written by Sparkplug on 03/22/2022
This was the worst experience I encountered with Chevrolet, I asked to get dropped off home. I was at the dealership 1 hour and 45 minutes before someone took me home. They called and said my car was ready at 3:30, it was two hour later before someone picked me up. Also I wanted my spark plugs changed, when I scheduled my service, I saw a price of 199.00 for this service. But when I arrived at the dealer the price was 365. No one knew anything about the price that I observed on the website and they didn't honor it either. I scheduled the service three weeks in advance, so this might have been a special. but I was highly disappointed in the amount that I was charged for that service. If I had known I wouldn't have had the sparkplugs changed at that time. The 199.00 price wasn't visible on the site when I arrived at the dealership on 03/11/22, which was a great disappointment.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nimnicht Chevrolet on 03/28/2022
Dealer Response
I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jim Jernigan, Service Manager, 904-384-4041 ext 1270, jjernigan@nimnicht.com
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