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Mercedes-Benz of Orange Park

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Mercedes-Benz of Orange Park
7018 Blanding Blvd, Jacksonville, FL 32244 (map)
Today 8:30 AM - 6:00 PM
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Service Rating
4.55 out of 5 stars (72)
Recommend:
Yes (9) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
A nightmare
Written by Fruitking on 12/07/2022
Be ware of service they do to a vehicle and for some reason they mess up. They won’t assume responsibility for their actions. Especially if the vehicle is no longer under warranty. For me it was a “NIGHTMARE “
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Mercedes Benz of Orange Park on 12/07/2022
Dealer Response
We want our customers to rely on us for service they can count on so as you can imagine, this feedback is very concerning. I think it would be best if you and I spoke about this matter directly so I can understand what happened here. If I am unable to contact you via the email you left with us, I welcome you to also give me a call. I look forward to making this right. Josh Tanner - Service Manager - (904) 777-5900
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