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Mercedes-Benz of Jacksonville

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Mercedes-Benz of Jacksonville
10231 Atlantic Blvd, Jacksonville, FL 32225 (map)
Today 8:30 AM - 6:00 PM
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Service Rating
5 out of 5 stars (118)
Recommend:
Yes (7) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Cilajet application delivered smeared
Written by Art Wybenga on 05/29/2021
I ordered Cilajet exterior coating for my new E Class. When I went to pick the car up there were smear marks all over it - front, back and sides. It was as if they hadn’t bothered to wipe the product off or buff the car. Had to get the service manager involved who sent the car back while I had to wait. Once it had been cleaned and buffed properly the car looked great.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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