Coggin Toyota at the Avenues
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Dealership Sales Review
sales Rating
Best price
Written by 09/27/2014
onBottom line: Best price in the area for the car that I wanted.
I was somewhat disappointed that a deal I was offered on a Friday afternoon was no longer available on the following Monday morning supposedly because some limited number of manufacturer incentives had been used up over the weekend. I have no way to know if this was true or if the sales team simply saw the likelihood of getting a little more money from me since I had returned apparently ready to buy. If the latter, it was successful. I took the price offered because it was still less that that from four other dealers I had visited.
The person doing forms and contracts presented me with a chart of several columns each containing a list of things with the resulting payment at the bottom. He even pointed to the lowest payment with the suggestion that it was the best for me. It was incredibly careless of me, but I agreed, only to realize later that I had accepted things I didn't want including an extended warranty and motor club membership. I eventually got rid of the extras, so no permanent damage was done and I readily acknowledge my carelessness, but I still feel that it would have been more ethical behavior for the chart used to contain a column with no extras and a correspondingly lower payment.
After agreeing to buy, I was told that the car would be available in about seven days. This turned out to be twenty-three days. My changing colors in the middle of the final negotiations could possibly have contributed to confusion which might have contributed to the very inaccurate estimate. I don't know.
When I finally picked up the car, one more attempt was made to use the aforementioned chart to get me to accept an extended warranty and motor club membership. Whether this was due to having forgotten previous conversations or was one last attempt to get me to carelessly accept something I had decided against, I don't know, but this time I was paying attention and declined.
Due to all of the above except price, I'm unable to give five stars, but I have to give four due to the price seeming to be the lowest available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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service_1 on 10/09/2014
Dealer Response
I am glad that you wrote about your experience. My team does its best to find the lowest price available for each customer's unique experience. I am glad that you were vigilant about turning down the options you did not need. If you would like to discuss your options, please contact me at 904-638-1186 or ask for me at your first scheduled service visit.
Thank you,
Kathryn Stater
eCommerce Manager
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